Warranty Policy - BigCrazyStore.com

Warranty

All of our soy milk makers come with a full one year parts and service warranty against manufacturer defects! If you have any problems with your soy milk maker during this time, please send us a service request at customerservice@bigcrazystore.com, and we will get back to you as soon as we can! In this email, please provide the following information:

Your name, address, and phone number
The name, address, and phone number of the purchaser (if it was not you)
The date of purchase
Your order number (if available)
The model number of your machine (CTS-1032, CTS-1038, etc.)
A description of the problem, including any error codes being displayed

If the problem you have having with your machine turns out to be caused by a manufacturer's defect, then we will cover all costs of repair, including parts, labor, and shipping costs!

Return Policy

If you are unsatisfied with your product, you may return it for a full refund of the product cost within 30 days of purchase (the shipping costs for your machine cannot be refunded). Please send us a return request at customerservice@bigcrazystore.com within 30 days with the following information:

Your name, address, and phone number
Date purchased
Order number (if available)
Model number of your machine (CTS-1032, CTS-1038, etc.)
The reason for your return